FAQ: How To Shop on Althea

How To Shop on Althea Korea

Althea has recently launched the Althea 2.0 version on 15th February 2016. Other than being one of the best Korean beauty online websites, we've have updated some features, making it easier to shop and check-out. It is now mobile friendly too! Here is a guide showing you a step-by-step tutorial on how you can shop online on www.Althea.kr!

1 | Create account or Log in


It would be advised that you create an account on althea.kr for a smoother shopping experience for first timers. But if you are an existing customer, please do log in to your account. 

  2 | Adding Products Into Shopping Bag



The first step is really simple! Visit www.althea.kr and decide on what products you want to buy. Once you found what you want, click on the product image and it will lead you to the product page where details of the product can be found. In the example above, we've decided to select one of Althea's best seller, the Blingsome Lip Tattoo.

3 | Product Page


When you clicked on the product, it will lead you to this product page. In this page, you will be able to find out more about the product. Steps are indicated in the image above, on what you should take into consideration before "Add To Bag". Usually, you want to check on the product details, then select the right type based on your preference, the quantity you need and once you're satisfied, add the item to the bag!. Click on Bag to check out. 

  4 | Review Purchases Before Checking Out



To get to your Bag, click on the 'BAG' located on the top right of the site. In this page, you may review your purchases before you confirm the order. Be sure to check your orders, and if you have a coupon code, don't forget to key in the code. Once you're happy with your purchase total, you can click CheckOut!

5 | Complete Profile / Payment Methods



For first time customers, you may need to fill up the billing address and choose a payment method. At the moment, the available payment methods would be as below:


A | MOLPay
Malaysia


MOLPay Malaysia Online Payment Gateway is for payment through Visa, Master Card, and popular E-banking services.

B | PayPal
Malaysia, Singapore, Philippines, USA & rest of the world



Althea will add more payment options soon, so please do stay tuned for updates. Once payment method is selected, you can review your order (apply coupon code if needed). Click checkout to finalise your order. It will direct you to PayPal's website to make payment.

*PayPal also accepts credit and debit card payment without needing to have a PayPal account.

5 | Order Confirmation



You can check your order status in under My Account - Recent Orders. It will indicate the status of your order whether it is pending, processing or complete. Althea will send you a confirmation email notice once your order is completed and ready for shipping. It is that simple! Do not hesitate to leave us a comment or question below. 고맙습니다 (gomabseubnida)

For inquiries kindly e-mail help@althea.kr.


Notice: This post provides general information only and may be subject to change at any time without notice. 

62 comments

  1. Thank you for this info!
    I've been trying to figure the payment method- lol

    Thanks again, have a nice day! :)

    ReplyDelete
  2. Thanks for the info! but can you cancel orders from althea after placing it?

    ReplyDelete
    Replies
    1. Hey there :) Initially customers can email to help@althea.kr to cancel but due to abuse, it is not not possible to cancel your orders after a number of hours set by the Help Team. I'll advise you to check with your preferred country's Althea FB page to get confirmation :)

      Delete
  3. hi,please help my konfirmation order is fail, and when i want to buy again my poin is gone, why is that happen?

    ReplyDelete
    Replies
    1. Hi Febrina,

      Sorry for the delay. We would advise you to seek out assistance from your preferred Althea FB country page where the admin can help explain to you what happened.

      For this, if an order fails and you used points for it, the points would return once the system captures this failed order automatically after a few hours - days (depending on whether it is a working day and if banks are involved so the order information is passed through quickly for cancellation).

      Delete
  4. I don't understand the product with option. It says for example a product set is 400 yet I have to select an option. Is the 400 a price for each product or for the set already?

    ReplyDelete
    Replies
    1. Hi Jyra,

      Could you reach out to the help@althea.kr or to your preferred country's Althea FB personnel with the product page so they may advise you accordingly? Sorry :(

      Delete
  5. what is the official website of althea?

    ReplyDelete
    Replies
    1. it's www.althea.kr but we have 5 dedicated websites for Malaysia, Singapore, Indonesia, Philippines and Thailand.

      Our newest site Athea USA is a global site that ships internationally.

      Delete
  6. Why website of althea indonesia can't access

    ReplyDelete
    Replies
    1. Hi Yulli,

      Unfortunately :( the Althea Indonesia is facing issues but you can shop on Althea App (android/iOs) for Indonesia :)

      Delete
  7. Hi i have a question. The current status of my order is "awaiting payment" during may check out i lost internet connection. And now, i cant track back. I cant figure out how yo pay for my order anymore. :( can you please help me? Thanks!

    ReplyDelete
    Replies
    1. Have you solved your problem? If yes, how? I have the same problem too

      Delete
    2. same problem for me. any update?

      Delete
    3. Hello there! :) sorry for the late response. If you have encounter stages where payment information was not completed, then the order would be cancel automatically by the system after a few days. The solution is to re-order and make payment or start a new order and complete the payment steps :)

      Delete
  8. im not sure whether my product have been process? the status stated payment review. and has been around 1week. this is my order no. ORDER #200038561

    ReplyDelete
    Replies
    1. Hello Wei ling,

      You may check under My Accounts - Order History to see the status of your order. The best assistance would be to get the help from your country's Althea FB. Another way is to contact help@althea.kr which is the Customer Service Department who has access to the system to identified your order's status.

      Delete
  9. Hello. Do you have Cash on Delivery mode of payment? Thank you.

    ReplyDelete
    Replies
    1. I'm sorry we don't have C.O.D. We used to have it but due to the high amount of abuse we have discontinued this service.

      Delete
  10. hello. i just wanted to ask. if you were not able to type the OTP number and then your order was cancelled, will your credit card still be charged for the amount you ordered?

    ReplyDelete
    Replies
    1. Hi Julia,

      If your order is cancelled it would mean the payment step wasn't completed so no payment can be charged to your credit card :)

      X,
      Tammy

      Delete
    2. Oh ok. Thank you very much for the reply 😊

      Delete
  11. This comment has been removed by the author.

    ReplyDelete
  12. Hello, i have a question. I have a problem with paying the order. Since I've already ordered the parcel, but I have not pay yet. How could I continue my purchase?? or cancel it??

    ReplyDelete
    Replies
    1. Hi there, if you have not paid, your order would be consider unsuccessful, by time it would be automatically cancelled :)

      Delete
  13. Hi i was a little confused..i chosed the convenience store mode of payment..what should i put in merchant's name?is it althea or dragonpay?thanks

    ReplyDelete
    Replies
    1. Hi dearie! Sorry there seem to be a weird boo-boo thing going on with the payment gateway option for this. There shouldn't be a need to input a merchant's name. You can re-order again and select the option as we reported it to the GhostBusters to fix already.

      Delete
  14. what should I write as my state/province ? I'm from Singapore

    ReplyDelete
    Replies
    1. You can put Singapore for both city & state/province since Singapore is special <3

      Delete
  15. Hi! I have a little problem. Initially my order status is "pending payment" but it had been cancelled within 48 hrs. I reorder but it cancelled after hrs again!I am so frustrated!

    ReplyDelete
    Replies
    1. Hi Yi Wei,

      So sorry this is happening. It may be due to the Molpay system that's been giving us some craziness. To better understand why this is happening, I would advise you to report to help@althea.kr to get them to check what's going on with your orders - cancelled. The team can investigate from backend (the social media team don't have access to check).

      Delete
    2. Hi Yi Wei. Any update abt ur order? Same problem with me :(

      Delete
  16. Replies
    1. Hi Laksimi,

      There's no currency change, but you can shop on 6 countries that Althea ships to and the currency is localised to that country alone.

      - MY
      - SG
      - PH
      - ID
      - TH
      - US (Global Site)

      Delete
  17. I've made online banking and the banking website shows it has successfully transferred, but due to lost connection and it shows payment in unscussful in the Althea page. What can I do?

    ReplyDelete
    Replies
    1. Hi Christy,

      In this case, we would advise you to write into help@althea.kr to get the CS to check on your payment status.

      Delete
  18. Hello , i've already made a successful payment to althea but why did they cancelled my order? I followed all the instructions and yet they cancelled my order .

    ReplyDelete
    Replies
    1. Hi Wenda,

      There could be a few possibilities to why but it would be best to check with the Help Team on this, kindly email to help@althea.kr 🙏🏻

      They may assist on investigating why you're having this issue.

      Delete
    2. hi wenda. my order also got cancelled. did althea fix this issue for u? did u get your order? i'm a bit worried though since they did not reply my email yet.

      Delete
  19. Hello =)
    To whom should I address may payment?
    I chose dragonpay nonbank. I only received an email with just the payment reference.
    Thank you

    ReplyDelete
    Replies
    1. Hi,

      Please pm your Althea pixie on Althea PH FB so he may better understand and assist you on DragonPay matters ;)

      Delete
  20. hi ! its means i can make payment at 7E ? and how ?

    ReplyDelete
    Replies
    1. Hello! Yes, for Malaysia you can make a payment via 7E ^^ To do so choose MOLPay as your payment option. If you need a more detailed guide on this, kindly PM us on Facebook so one of our pixies can assist you further over this :D

      Delete
  21. hello! Is there someone here who know how can I cancel my current order here in althea, I wanted to add some items in my current order. Is that possible? I paid my current order via credit card. thanks!

    ReplyDelete
    Replies
    1. Hi you will need to contact help@althea.kr to do so however it's now the weekend so the help department is not available.

      There's no cancellation of orders available. Everything is automated from checkout to processing and the packing for shipment from Korea.

      Delete
  22. I have a problem which is i place my order and pay the money through molpay. After that I didn't receive any email saying that my order is placed successfully. When I go to check my status again it change from waiting for payment to cancelled!! How do I settle my problem as I email them they didn't reply me yet.

    ReplyDelete
    Replies
    1. Hi Eehan,

      We would advise you to wait for a reply if you have email to help@althea.kr. Their operation hours are 9.30am - 6.30pm Mon - Friday (except weekends & public holidays). They normally reply within a few hours but can take up to 48 hours depending on the amount of inquiries received and if it's over the weekend.

      Rest assure, they will attend to your inquiry soon.

      Delete
    2. Hi I have the same problem too. I made payment already but the order is cancelled. What should I do? Should I reorder but reorder need to make payment again!
      Miss Tan, Do althea reply you and solve already?

      Delete
  23. Hello! I chose OTCB to send the money. But Altea send me multiple payment references. What Am I gonna right?

    ReplyDelete
    Replies
    1. Hello Nikz! Please contact your preferred Althea FB page so one of the pixies can help you ^_^

      Delete
  24. Where can i pay my order here in the philippines? Thanks

    ReplyDelete
    Replies
    1. Hi EJ,

      It's the same platform of payment but for PH there's DragonPay method. Our Social Media Pixie would be able to help answer this if you drop them a pm :)

      X,
      Tammy

      Delete
  25. Hi,

    I need your help please. I'm having a problem with the Check out address. I'm from the Philippines, this keeps on popping:
    "State/Province" is a required value.

    I have already entered : Metro Manila, Manila, Philippines, NCR, National Captial Region but nothing works. What should I put in the State/Province?

    Thanks. :)

    ReplyDelete
    Replies
    1. Hey beautiful,

      There might be a bug with your address account, the Althea PH pixie would be able to help you sort this out if you pm them on Facebook. Usually, we'll advise you to edit your saved address in your account which correct this bug.

      X,
      Tammy

      Delete
  26. how to use dragonpay???

    ReplyDelete
    Replies
    1. Hi there! Please contact an Althea Pixie on Althea PH FB page so he can guide you on using dragonpay :)

      Delete
  27. Hi! I haven't paid my current order because i wanted to remove and add some products. The payment for it is supposed to be due on june 21 and it is already past the deadline but it still says awaiting payment and hasn't been cancelled. Should i place a new order now or wait until my unpaid order to be cancelled?

    ReplyDelete
    Replies
    1. Hi there,

      For payments through offline payment option, the order will be cancelled by the system once the payment deadline hs passed. This may take up to 72 business hours.

      You can just ignore your previous failed order + not pay for it, and order again immediately, but if you used any promo code/points in your previous order, you will need to wait for the status of the failed order to become "Cancelled" before you can use it again :)

      If you need anymore assistance, please pm us on our Facebook page according to your country. Hope this helps!

      xx
      Mermaid

      Delete
  28. Hi! I'm from Philippines and I selected payment through convenience store as my mode of payment, can I pay through seven eleven?

    Thanks ��

    ReplyDelete
    Replies
    1. Hi there,

      It would be best to check with DragonPay to see which convenience stores they operate in. Hope this helps! :) If you're still having issues with purchasing, please do talk to our PH Pixie on Althea's Facebook page for further assistance.

      Delete
  29. Hi I don't know if completed the steps when it comes to mode of payment . I printed the summary of my ordered items and then the payment method says "convenience stores" so where can I pay and how by just presenting the payment reference number ? Please answer Thanks in advance.

    ReplyDelete

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