FAQ: How To Shop on Althea

How To Shop on Althea Korea

Althea has recently launched the Althea 2.0 version on 15th February 2016. Other than being one of the best Korean beauty online websites, we've have updated some features, making it easier to shop and check-out. It is now mobile friendly too! Here is a guide showing you a step-by-step tutorial on how you can shop online on www.Althea.kr!

1 | Create account or Log in


It would be advised that you create an account on althea.kr for a smoother shopping experience for first timers. But if you are an existing customer, please do log in to your account. 

  2 | Adding Products Into Shopping Bag



The first step is really simple! Visit www.althea.kr and decide on what products you want to buy. Once you found what you want, click on the product image and it will lead you to the product page where details of the product can be found. In the example above, we've decided to select one of Althea's best seller, the Blingsome Lip Tattoo.

3 | Product Page


When you clicked on the product, it will lead you to this product page. In this page, you will be able to find out more about the product. Steps are indicated in the image above, on what you should take into consideration before "Add To Bag". Usually, you want to check on the product details, then select the right type based on your preference, the quantity you need and once you're satisfied, add the item to the bag!. Click on Bag to check out. 

  4 | Review Purchases Before Checking Out



To get to your Bag, click on the 'BAG' located on the top right of the site. In this page, you may review your purchases before you confirm the order. Be sure to check your orders, and if you have a coupon code, don't forget to key in the code. Once you're happy with your purchase total, you can click CheckOut!

5 | Complete Profile / Payment Methods



For first time customers, you may need to fill up the billing address and choose a payment method. At the moment, the available payment methods would be as below:


A | MOLPay
Malaysia


MOLPay Malaysia Online Payment Gateway is for payment through Visa, Master Card, and popular E-banking services.

B | PayPal
Malaysia, Singapore, Philippines, USA & rest of the world



Althea will add more payment options soon, so please do stay tuned for updates. Once payment method is selected, you can review your order (apply coupon code if needed). Click checkout to finalise your order. It will direct you to PayPal's website to make payment.

*PayPal also accepts credit and debit card payment without needing to have a PayPal account.

5 | Order Confirmation



You can check your order status in under My Account - Recent Orders. It will indicate the status of your order whether it is pending, processing or complete. Althea will send you a confirmation email notice once your order is completed and ready for shipping. It is that simple! Do not hesitate to leave us a comment or question below. 고맙습니다 (gomabseubnida)

For inquiries kindly e-mail help@althea.kr.


Notice: This post provides general information only and may be subject to change at any time without notice. 

34 comments

  1. Thank you for this info!
    I've been trying to figure the payment method- lol

    Thanks again, have a nice day! :)

    ReplyDelete
  2. Thanks for the info! but can you cancel orders from althea after placing it?

    ReplyDelete
    Replies
    1. Hey there :) Initially customers can email to help@althea.kr to cancel but due to abuse, it is not not possible to cancel your orders after a number of hours set by the Help Team. I'll advise you to check with your preferred country's Althea FB page to get confirmation :)

      Delete
  3. hi,please help my konfirmation order is fail, and when i want to buy again my poin is gone, why is that happen?

    ReplyDelete
    Replies
    1. Hi Febrina,

      Sorry for the delay. We would advise you to seek out assistance from your preferred Althea FB country page where the admin can help explain to you what happened.

      For this, if an order fails and you used points for it, the points would return once the system captures this failed order automatically after a few hours - days (depending on whether it is a working day and if banks are involved so the order information is passed through quickly for cancellation).

      Delete
  4. I don't understand the product with option. It says for example a product set is 400 yet I have to select an option. Is the 400 a price for each product or for the set already?

    ReplyDelete
    Replies
    1. Hi Jyra,

      Could you reach out to the help@althea.kr or to your preferred country's Althea FB personnel with the product page so they may advise you accordingly? Sorry :(

      Delete
  5. what is the official website of althea?

    ReplyDelete
    Replies
    1. it's www.althea.kr but we have 5 dedicated websites for Malaysia, Singapore, Indonesia, Philippines and Thailand.

      Our newest site Athea USA is a global site that ships internationally.

      Delete
  6. Why website of althea indonesia can't access

    ReplyDelete
    Replies
    1. Hi Yulli,

      Unfortunately :( the Althea Indonesia is facing issues but you can shop on Althea App (android/iOs) for Indonesia :)

      Delete
  7. Hi i have a question. The current status of my order is "awaiting payment" during may check out i lost internet connection. And now, i cant track back. I cant figure out how yo pay for my order anymore. :( can you please help me? Thanks!

    ReplyDelete
    Replies
    1. Have you solved your problem? If yes, how? I have the same problem too

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    2. same problem for me. any update?

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    3. Hello there! :) sorry for the late response. If you have encounter stages where payment information was not completed, then the order would be cancel automatically by the system after a few days. The solution is to re-order and make payment or start a new order and complete the payment steps :)

      Delete
  8. im not sure whether my product have been process? the status stated payment review. and has been around 1week. this is my order no. ORDER #200038561

    ReplyDelete
    Replies
    1. Hello Wei ling,

      You may check under My Accounts - Order History to see the status of your order. The best assistance would be to get the help from your country's Althea FB. Another way is to contact help@althea.kr which is the Customer Service Department who has access to the system to identified your order's status.

      Delete
  9. Hello. Do you have Cash on Delivery mode of payment? Thank you.

    ReplyDelete
    Replies
    1. I'm sorry we don't have C.O.D. We used to have it but due to the high amount of abuse we have discontinued this service.

      Delete
  10. hello. i just wanted to ask. if you were not able to type the OTP number and then your order was cancelled, will your credit card still be charged for the amount you ordered?

    ReplyDelete
    Replies
    1. Hi Julia,

      If your order is cancelled it would mean the payment step wasn't completed so no payment can be charged to your credit card :)

      X,
      Tammy

      Delete
    2. Oh ok. Thank you very much for the reply 😊

      Delete
  11. This comment has been removed by the author.

    ReplyDelete
  12. Hello, i have a question. I have a problem with paying the order. Since I've already ordered the parcel, but I have not pay yet. How could I continue my purchase?? or cancel it??

    ReplyDelete
    Replies
    1. Hi there, if you have not paid, your order would be consider unsuccessful, by time it would be automatically cancelled :)

      Delete
  13. Hi i was a little confused..i chosed the convenience store mode of payment..what should i put in merchant's name?is it althea or dragonpay?thanks

    ReplyDelete
    Replies
    1. Hi dearie! Sorry there seem to be a weird boo-boo thing going on with the payment gateway option for this. There shouldn't be a need to input a merchant's name. You can re-order again and select the option as we reported it to the GhostBusters to fix already.

      Delete
  14. what should I write as my state/province ? I'm from Singapore

    ReplyDelete
    Replies
    1. You can put Singapore for both city & state/province since Singapore is special <3

      Delete
  15. Hi! I have a little problem. Initially my order status is "pending payment" but it had been cancelled within 48 hrs. I reorder but it cancelled after hrs again!I am so frustrated!

    ReplyDelete
    Replies
    1. Hi Yi Wei,

      So sorry this is happening. It may be due to the Molpay system that's been giving us some craziness. To better understand why this is happening, I would advise you to report to help@althea.kr to get them to check what's going on with your orders - cancelled. The team can investigate from backend (the social media team don't have access to check).

      Delete
  16. Replies
    1. Hi Laksimi,

      There's no currency change, but you can shop on 6 countries that Althea ships to and the currency is localised to that country alone.

      - MY
      - SG
      - PH
      - ID
      - TH
      - US (Global Site)

      Delete

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