FAQ: How To Track Your Althea Shipment

Tracking Your Althea Shipment

Can't wait to get your Althea Beauty Box? We know how you feel and we are here to help you track your parcel all the way from Seoul, Korea. Shipping and delivery will differ from each country, and may take up to 10 - 15 working days. Please refer to www.althea.kr terms & conditions (shipping / taxes / customs) for more information. Here is a simple guideline on how you can track your parcel on Althea Korea.


1 | Login to your Althea account


 2 | Click "My Account"(Top Right)


3 | Under My Account - Click "My Orders"



Under "Recent Orders" you will be able to see all your orders details. The order number, date of purchase, how much it costs and the status. Confused over the statuses? Let us explain what they mean:

A | Pending: Your order is pending payment confirmation and have yet to go through. 
B | Processing: We have received your payment and our elves are packing up your parcel for it to be shipped. (Do note that processing may take up a few days)
C | Complete: Your order has completed processing & ready to ship. You will receive it within the stipulated delivery period. You will receive an email notifying you about your order with your tracking number as well. You can also get your tracking number by clicking shipment on your order tab.
D | Canceled: Your order was not successful. It could be payment issue or that you press "back / refresh".









If you come across any issues regarding the statuses mentioned above, please email help@althea.kr and we will be able to assist you from there.
 

*For Pending Status. The duration will be highly dependent on the mode of payment and differ from one country to another. 


 4 |  Click "View" Order


5 | Click "Shipment"



When you view an order, you will be taken to the order page containing your order information (billing / method / shipping duration). To track your shipping, just click "Shipments".


  6 | Your Tracking Number


Once you have reached this step, you will have access to view your shipment order and tracking number (Eg: Shipment #100020231). Click on your tracking number and you will be taken to the E-Cargo Tracking System Page. Just copy and paste your tracking number into the query window to view the status of your shipment.

 7 | E-Cargo Tracking System


Important note: A local delivery company will pick up your shipment and update the system with your local delivery tracking number. 

If you have not received your parcel from Althea after 10 - 15 working days, please e-mail help@althea.kr and the help team will investigate and advise you on the matter. You may also contact the local courier company directly to inquire about the status of your parcel.






Notice: This post provides general information only and may be subject to change at any time without notice. 

25 comments

  1. Thankyou this is very neat.

    ReplyDelete
  2. how do you cancel pending orders? my order through visa timed out should i just reorder? or do i need to cancel the pending order?

    ReplyDelete
    Replies
    1. Hey there, to cancel orders please do email help@althea.kr and we will be able to assist you further from there. :)

      Delete
  3. Hello, I paid on November 15 and today is November 21 and the status of my order status is still "Processing". Why is it like that? This post states that the order will be processed within 4 days.

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  4. Hai,i already make a payment through mol pay..why it is cancelled?can i get back my money??

    ReplyDelete
  5. Replies
    1. Hi Tyra,

      I apologised for the late reply to your inquiry! We hope you have gotten the support you needed via inquiring to Althea's CS Team at help@althea.kr. The editorial team can only assist in questions related to our posts and not customer's account :(

      I hope you have checked with CS on your cancelled payment via Molpay.

      X,
      Tammy

      Delete
  6. how do i track my order once it has arrived in my country? it says in your tracking system that my order arrived last december 21, 2016 and i still havent received the package. i dont know how and where to track my package.

    ReplyDelete
    Replies
    1. Hi Michelle,

      Apologies for the delay. I hope you have got this sorted? You can track your orders via your Order History in your account. Click an order number, and it brings you to your order page where details such as your shopping cart order, the order tracking and shipment would be available for reference.

      X,
      Tammy

      Delete
  7. I placed an order tonight, got an email regarding how much should i pay, but it is not appearing now on my orders. should i re-order?

    ReplyDelete
    Replies
    1. You should seek advise from the Althea Help Team to check the status of your payment / orders first.

      Delete
  8. How can i get my order? I didn't receive my order yet pls help

    ReplyDelete
    Replies
    1. Hi Louise,

      I'm sorry for the late reply. I hope you have contacted the CS at help@althea.kr to inquire about your order status. The editorial team is unable to assist on customer inquiries.

      Regards,
      Tammy

      Delete
  9. Hi i have a question. The current status of my order is "awaiting payment" during may check out i lost internet connection. And now, i cant track back. I cant figure out how yo pay for my order anymore. :( can you please help me? Thanks!

    ReplyDelete
    Replies
    1. Hello mysterious girl,

      Should a customer not complete a payment stage, the order would be deemed "pending" which will automatically be cancelled after a few hours - days (depending on payment method option). Credit card is usually faster. For your case, you'll need to make a new order to complete your payment as you may have missed a few crucial steps during the check out (lost connection).

      Hope this helps!

      Tammy

      Delete
  10. Hi, previosly I just purchase some goods at Althea, but when I checked my Order Status it was cancelled. I have paid it via MOLpay and it was successful. Recently, i have receive an email from MOLpay saying that my payment was successful and with attached of the receipt. I need explanation regarding this matter. Thanks. :(

    ReplyDelete
    Replies
    1. Hi Ftnblh, oh dear, we advised you to make a report to the Althea's CS team at help@althea.kr with the details. The CS team would be able to help you correct this on their side.

      Delete
  11. Hi Ms. Tammy,

    I ordered last 12 May 2017 and based on the parcels status it's still on board in Korea. More that 15 days has passed. I am a frequent buyer and this is the first time that my package/s were delayed. I also recently ordered this 30 May 2017... I hope it won't take long also. Why is this happening recently?... Please help me on this matter... Thank you...

    ReplyDelete
    Replies
    1. Hello Xio,

      Thanks for sharing here but we hope you could report this to help@althea.kr so the CS team can check what's going on with your parcel @ at Korea.

      We also recently changed a logistic partner who is handling our shipping and delivery. This may be slower than usual but efforts are making to improve the services.

      Regards,
      Tammy

      Delete
  12. Hi, last week i have received an email informed that my order have been shipped by YongSung, but when i clicked the tracking number it doesn't linked to the E-Cargo Tracking System page. Where can i track the shipment status?Please advise.
    Thanks.

    ReplyDelete
    Replies
    1. Hi Mellyawati,

      Please do contact the appropriate channels to address your concerns or inquiries on your orders. You can email to help@althea.kr.

      Regards,
      Tammy

      Delete
    2. Dear Tammy,

      Thanks a lot for your advise.

      Melly

      Delete
    3. Hi Mellyawati,

      I also had the same issue as you. Thought I should share this as I managed to figure out how to track my parcel just few minutes ago!

      1) Go to https://www.aftership.com/courier
      2) Copy paste your Tracking No. and click 'Track'
      3) Select 'eParcel Korea'

      This should lead you to a proper tracking result of your parcel. Hope it works well for you! :)

      Delete
  13. Why cant i track my orders that shipped by YongSung, it's written in the mail that YongSung shipped it 2 weeks ago, but until now the goods stills cannot be tracked idkw

    ReplyDelete
    Replies
    1. Hey Rebecca,

      We're sorry to hear that! Please do email help@althea.kr and we will be able to assist you further from there. Hope this helps!

      Delete

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