How to Shop on Althea?


Welcome to Althea! You are now one step away from getting the best that Korean beauty has to offer, directly from the heart of Korea straight to your doorstep!

Here’s a step-by-step guide on how you can shop on Althea's website & app.


STEP 1:
Visit www.althea.kr and select your preferred shipping country to register an account.

US/Global - us.althea.kr 
* This is our international website for shipments to over 200 countries!

Philippines - ph.althea.kr
Malaysia - my.althea.kr
Singapore - sg.althea.kr
Indonesia - in.althea.kr

STEP 2:
Add your desired products into your shopping bag.

STEP 3:
Once you're happy with your order, check out and proceed to make payment

STEP 4:
Get free shipping for purchases above:

USD50 - only for the USA, Taiwan & Thailand.
P1500 - only for the Philippines
RM99 - only for Malaysia
S$29 - only for Singapore
Rp300,000 - only for Indonesia

* For countries outside of the United States, the Philippines, Malaysia, Singapore, and Indonesia, international shipping rates will be reflected at checkout after keying your address.
* Customs duty & tax may apply depending on your country’s customs regulations. 

Althea Indonesia
Starting 30 Jan 2020, a new Indonesian import rule will be in effect. For imported goods from e-commerce other than bags, shoes, and garments above $3 value will be taxed at 18.25% during checkout. You may refer here for the official announcement for further information. To ensure smooth delivery of your goods, Althea will limit the number of same items to only 5 same items per order and a maximum of 20 items are allowed per parcel. Althea will also start collecting and paying for the import taxes on behalf of customers during the checkout process starting 21 Jan 2020. Should you have any questions, please do not hesitate to contact our friendly customer service at help@althea.kr.



TIPS!
For first time customers, use the code "WELCOME" at checkout on your first order to get 2 free A'bloom fruit masks!

You can also share your K-beauty love with your friends and get rewarded in return with Althea Rewards! Click here to read all about it.


DELIVERY ESTIMATION
The entire Althea Journey takes up to 15 working days from Korea (excluding weekends/public holidays). However, for the USA / Global here are the estimated delivery days: 

USA
a) Express Mail Service (EMS) : 3 - 7 business days
b) Registered Airmail: 10 - 30 business days

Other countries
(EMS/Registered Airmail) Shipping estimation will be reflected at the checkout page depending on the shipping method you chose. During pandemic times, slight delays may occur due to stricter custom clearance and checks.

To read more about the Althea Journey and how orders are packed in Korea + reach your doorsteps, click here.


PACKAGING
To ensure your Althea order arrives on your doorstep in pristine condition, Althea uses several different packaging methods to pack and ship your orders from Korea right to your doorsteps - Althea Box and Althea Air

To read more about Althea's packaging, limited edition designs and how to ensure your order comes with a box, click here.


💓 Should you encounter any issues during the journey, kindly reach out to us on social media (FB/IG). If you did not receive your order after 15 working days or if you are unhappy with your order, do reach out to the customer service team at help@althea.kr and they will assist you within 48 business hours.

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